Main Responsibilities

― Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home 

― Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently 

― Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships 

― Recommend and implement programs to support customer needs 

― Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements 

― Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment 

― Identify and report potential hazards and near misses as well as occurrences as required by the reporting system 

― Lead, guide and coach Customer Service Agent on the procedures and processes of FBO 

― Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements

― High School Diploma/GED or equivalent 

― Valid driver's license 

― English language skills (e.g. B2 proficiency level or equivalent) 

― Good communication skills 

― Common courtesy and customer orientation 

― Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job

Desired Characteristics

― Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage 

― Ability to work calmly and effectively under pressure 

― Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) 

― Excellent communications, customer service and people skills 

― Results driven – able to execute with high personal accountability 

― Strong initiative and self-direction 

― Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)